All items are thoroughly inspected, noted and carefully packed. So we hope they're won't be an issue. However If you wish to return a product to us for any reason please do so within 30 days of the despatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

1. How do I return my item?

The easiest way for you to return your item is to follow these 3 steps:

1) Pack everything up securely. Please include the despatch note you received with your order.

2) State the reason for your return.

3) Post back to us at the address below. We recommend you obtain proof of postage.  As soon as we receive the returned item it will go through our quality control check & as long as the above criteria has been met, we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate.

Animal World UK (Returns)

16-18 Three Tuns Lane



L37 4AJ

Still have questions?

Give us a call on 01704 879008 or email us at & we'll be happy to help!